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Due to this unprecedented
global health event and Governor Baker’s stay-at-home advisory due to COVID-19, Harpers Payroll Service has
activated our Business Resiliency Plan. This contingency plan will
not disrupt our operations. This does not impact the processing
of payroll and/or the timeliness of direct deposit or the timing of payroll
debits for taxes/direct deposits or payroll tax deposits.
During this unique and challenging
time, please contact our Client Service Team by phone or email as
normal. You can also email our Client Service email box, customerservice@harperspayroll.com. The
Customer Service Call Center will be operating via remote connections.
Call-In and Auto payroll
clients will need to email payroll to customerservice@harperspayroll.com or to
have a Client Service Representative contact you for payroll.
COVID-19 Frequently Asked
Questions:
Can I have checks mailed
directly to my employees?
Yes. Please contact customerservice@harperspayroll.com to
arrange direct mail of checks (and vouchers).
Can I change my delivery
address?
Yes. Submit your request
to have the delivery address changed to customerservice@harperspayroll.com.
Can I delay printing of
my payroll reports?
Yes. Submit your request
to have suppress printing of reports to customerservice@harperspayroll.com. Note:
Reports can be loaded electronically to PayrollForward or emailed securely
vs. printed with payroll delivery.
Can I request to have my
payroll delivery delayed?
Yes. Submit your request
to have the payroll delivery delayed to customerservice@harperspayroll.com.
What if I cannot run my
payroll?
Harpers Payroll can
automatically pull and run the last payroll. We are not able to select specific
runs or make edits. Any edits can be made on future payroll runs.
Can I track COVID-19
related time under a separated code?
Yes. Submit your request to add
“COVID-19” Earnings Code to customerservice@harperspayroll.com
. If you receive a General Ledger Report/File please include GL
Account #, if necessary.
When will we see changes
implemented per the Families First Coronavirus Response Act?
Harpers Payroll is actively
monitoring and reviewing the legislation, and will be prepared to
communicate how this impacts you once we know more.
Thank you for your business and
trust you have placed in Harpers Payroll Services. As part of
our ongoing efforts to keep you informed and aware of any changes to our
operations, we will continue to monitor and adjust our
continuation/preparedness, and business response. Further communication, as
necessary, will be sent. You can also follow us on Facebook or Twitter
for up to date information.
Harpers Payroll Services
https://www.facebook.com/harperspayroll/
Contact us at customerservice@harperspayroll.com
for more information.
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