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Q: How can Harpers help our company?
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A: Harpers can save you time and money and provide peace of mind knowing that your taxes are being filed correctly and on time. Our easy to use software makes the once arduous task of entering payroll information easy. Decrease labor costs by having our staff do all the processing work and let our software hold all of your payroll history for fast, easy on demand reporting.
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Q: How do I get trained on your payroll software?
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A: At Harpers, we want you to have all of your questions answered thoroughly and quickly. That's why we give you a number of ways to get in touch with us. All clients are assigned a Primary Customer Services Representative. A Secondary Customer Services Representative is also assigned, so if your primary CSR isn't available, you aren't left out in the cold and help is only a phone call away. Questions can also be faxed, emailed, or sent on line through our interactive portal.
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Q: How does Direct Deposit work?
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A: Direct Deposit is a way to automatically deposit employee funds to a financial institution. You supply us with employee banking information and the transactions happen automatically with funds appearing on your check date. Direct Deposit transactions are generated through the ACH (Automated Clearing House) network. This network requires two business days between input and check date to process Direct Deposit transactions. The ACH network is governed under Federal Banking Regulations. Harpers Payroll Services follows this two day requirement.
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Q: How can I get help if I have a question about my payroll if I am a customer?
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A: At Harpers, we want you to have all of your questions answered thoroughly and quickly. That's why we give you a number of ways to get in touch with us. All clients are assigned a Primary Customer Services Representative. A Secondary Customer Services Representative is also assigned, so if your primary CSR isn't available, you aren't left out in the cold and help is only a phone call away. Questions can also be faxed, emailed, or sent on line through our interactive portal.
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Q: Can I get payroll reports customized to my needs?
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A: Absolutely. Harpers Payroll Services provides a powerful report writer imbedded in our software. Custom reports can be simply created and run for any payroll period. If you desire a very complicated report, Harpers will be happy to provide a quote for a one-time report creation fee. Once a report is customized, it can be run at your location for any range of check dates.
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